Case Study: Community Care, Inc. achieves consistent, results-driven performance reviews with Saba's Halogen talent management suite

Transformed performance reviews through quality feedback

Community Care Inc., a Milwaukee-based nonprofit providing long-term care for older adults and adults with disabilities, faced a paper-driven, inconsistent talent management process across 17 locations that left managers avoiding reviews, employees unclear about expectations, and morale and accountability low. The organization needed to align goals, improve feedback, and embed performance management into its culture.

With Halogen Performance™, Halogen Learning™ and Job Description Builder™ and hands-on help from an implementation specialist, Community Care introduced SMART goals, a steering team, manager training (Certain to Succeed™), and Feedback Central to shift from paper forms to ongoing conversations. The result was a performance-based culture with more accurate ratings, merit increases for top performers, better coaching, higher job satisfaction, improved productivity and retention, and recognition with Halogen’s Dazzling Implementation Award.

Community Care, Inc.

Sherrice Gilcreast, SPHR

Chief Human Resources Officer