Case Study: Yum! Brands achieves standardized global training, improved retention and customer service with Saba

Saba helps Yum! Brands drive global growth, better customer service and retention with formal training, informal learning and real-time collaboration

Yum! Brands — the parent company of KFC, Pizza Hut and Taco Bell with 39,000 restaurants and more than 1.4 million associates worldwide — faced the challenge of delivering consistent, high‑quality training across a largely franchised, geographically dispersed workforce. Training had been inconsistent region to region, hard to track, and costly to administer, making it difficult to improve service, reduce turnover, and measure learning impact.

Yum! deployed Saba’s cloud‑based Learning Zone (Saba Classroom and Saba Meeting) in a phased global rollout to deliver eLearning, virtual classroom sessions, and real‑time collaboration in 21 languages with brand-specific customization. The program now supports ~700,000 active users, has recorded about 24.7 million course completions since 2010 (roughly 30,000 courses daily), and has driven measurable results — reduced turnover in participating stores, hospitality scores up to 2.5 percentage points higher, more employee referrals, and lower training and communications costs.

Yum

Mary Woolf

Director of Learning Technologies