Case Study: KFC achieves nationwide learning transformation and 65% faster manager training with Saba

Saba helps KFC transform their learning organization for countrywide extended enterprise

KFC UK & Ireland, part of the global KFC chain with 825 restaurants and over 25,000 employees, set out to become the best company for training and development. Faced with inconsistent, paper-based onboarding and fragmented manager-led training across equity and franchise sites — and a largely young, tech-savvy workforce — KFC needed a scalable, consistent way to upskill staff and develop leaders.

KFC implemented Saba’s cloud-based learning platform and virtual classroom, launching “The Learning Zone” and a leadership program for 1,200 managers and leaders. The move from manuals to e-learning standardized training across all restaurants, cut learner time by 30% and manager delivery time by 65%, enabled NVQ and degree pathways, and helped KFC win industry recognition for its training and development.

KFC

Bernie Green

Operations Training and Development Manager