Case Study: Mount Sinai Hospital achieves improved performance management and compliance with Saba

Hospital breaks ground with web-based employee performance management

Mount Sinai Hospital, a 472‑bed teaching and research centre affiliated with the University of Toronto and employer of over 4,000 staff, needed a consistent way to give regular, fair performance feedback after an employee survey revealed dissatisfaction with ad hoc, paper‑based reviews. The hospital also needed better tracking and compliance for accreditation, and to align individual goals with a recently introduced balanced scorecard and organizational values.

After a formal RFP, Mount Sinai implemented Halogen Performance Healthcare, choosing its adaptable, user‑friendly web solution and hosted service to minimize IT burden and drive toward 100% compliance. With senior management support the rollout saw rapid uptake and delivered easy compliance tracking and reporting, higher‑quality feedback, measurable individual accountability, and organization‑wide learning plans that reinforced the balanced scorecard and improved patient and employee satisfaction.

Mount Sinai Hospital

Debbie Fischer

Vice-President of Organizational Development and Strategic Projects