Case Study: FlightCar achieves rapid scaling and 50s NPS with Saba Cloud (Saba)

FlightCar - Customer Case Study

FlightCar is a fast‑growing sharing‑economy car rental startup that lets travelers earn money by renting out their cars while they fly. With about 150 employees across 15 cities and rapid expansion (4x staff, 6x operations in months), the company needed a way to scale consistent, trust‑inspiring guest experiences and quickly onboard a predominantly millennial, tech‑savvy workforce while disrupting entrenched airport parking and rental businesses.

FlightCar implemented Saba Cloud in six weeks to deliver mobile, on‑demand e‑learning, interactive content and rapid policy updates. The platform launched 10 courses and enabled fast process rollouts (cutting a storage procedure from 15 to 5 minutes), improved front‑line skills and consistency within weeks, and drove a significant rise in Net Promoter Score into the 50s (vs. ~18 industry average), while providing a foundation for future talent management.

FlightCar

Patrick Cournoyer

Vice President Of People and Training