Case Study: Dimension Data achieves global talent visibility and rapid growth with Saba Cloud

Dimension Data - Customer Case Study

Dimension Data, a global IT infrastructure services provider founded in 1983 with operations in 58 countries and ~29,000 employees, experienced rapid organic and acquisitive growth that nearly doubled its workforce in under a decade. That scale exposed workforce management problems — siloed HR systems, manual recordkeeping, poor visibility into skills and competencies, and no standardized job grading or career-planning framework — which led to missed internal staffing opportunities, reliance on contractors, and risks to compensation consistency and retention.

To address this, Dimension Data implemented Saba Cloud alongside its internal Dimension Data Job Framework (DDJF) to centralize profiles, map competencies, deliver personalized learning, and enable virtual collaboration and mobile access. The combined solution created a global talent-management infrastructure with searchable expertise profiles, standardized grading and career paths, faster deployment of the right teams to customer work, improved certification tracking and learning adoption, and stronger retention and internal mobility as the company continued to scale.

Dimension Data

Nicolene Hogg

Group Learning and Development Manager