Case Study: Ciena achieves a transformed learning culture and skilled customer care with Saba Cloud

Ciena - Customer Case Study

Ciena, a global telecommunications networking equipment supplier with about 5,000 employees, needed to ensure its workforce could deliver expert customer care by staying aligned with business objectives. Talent management was a central priority, requiring a more dynamic, continuous learning approach across the organization.

Ciena implemented Saba Cloud as a one‑stop platform for informal learning and real‑time social sharing, enabling employees, partners and customers to access relevant content on the go. The platform transformed Ciena’s learning culture, boosting collaboration and leadership development so employees are better equipped to provide skilled customer care.

Ciena

Anne Strzegowski

Learning Technology Leader