Case Study: CAA Manitoba achieves workforce alignment, increased engagement and 90% on-time appraisals with Saba

CAA Manitoba overhauls its performance management system to drive greater accountability, engagement and performance

CAA Manitoba, a 100‑year‑old provider of automotive, travel and insurance services to more than 200,000 members, was hampered by a paper‑based performance appraisal process that produced superficial feedback, low completion rates (20% on time, 50% overall), grade creep and employees who felt undervalued and under‑compensated. Management lacked the data to develop training, coaching and fair compensation decisions, undermining engagement and accountability across the organization.

By implementing Halogen Performance and Halogen Compensation, CAA Manitoba moved to a single, integrated talent‑management system with goal alignment, clearer ratings and pay‑for‑performance capability. The change drove stronger leadership and coaching, eliminated grade creep, improved ability to identify and reward top performers, boosted appraisal on‑time completion from 20% to 90%, and increased overall employee engagement and accountability.

CAA Manitoba

Kim Bilcowski

Vice-President, Human Resources