Case Study: Automatic Data Processing achieves stronger client relationships and reduced support costs with Saba

ADP Major Accounts Services relies on Saba to strengthen client relationships and reduce support costs

ADP Major Accounts Services, which supports mid-sized employers with payroll, HR and related solutions, faced a challenge: ensure clients learn to use complex products so they get full value, improve retention and reduce routine support costs. Training needed to be high-quality, accessible and flexible to fit busy client schedules across the U.S.

ADP deployed Saba Classroom and the Saba Learning Suite (with an automated VLE connector) to deliver a blended mix of virtual and classroom courses, split multi-part sessions, interactive tools, and centralized registration and tracking. The approach made training more flexible and trackable, reduced routine help-desk inquiries, increased client satisfaction and cross-sell potential, and gave executives consolidated reporting on course usage and learner progress.

Automatic Data Processing

Cathy Lowden

Project Manager