Case Study: AlphaSense achieves higher product adoption with SaaSWorks

Product Adoption Increases by 78% in 60 Days

AlphaSense is a financial and corporate research platform serving executives, investment analysts, and researchers worldwide. To scale without sacrificing its white-glove customer experience, the company needed a better way to increase product adoption, quantify customer value, and improve retention across different customer segments with very different usage patterns.

SaaSWorks implemented a consultative customer success solution built around data integration, health scoring, and “Nudges” — contextual account dossiers with usage, engagement, and outreach guidance. By connecting billing, CRM, support, and product usage data, SaaSWorks helped AlphaSense prioritize accounts, trigger proactive outreach, and guide CSM actions, resulting in a 49% response rate, a 78.7% increase in product adoption across core segments, and a 64.3% increase across all segments.

AlphaSense

Telayah Sturdivant

Team Manager, Enterprise Success Operations