Case Study: Jobber achieves higher customer value with SaaSquatch

Jobber is an Award-winning Business Management Platform for Small Home Service Businesses

Jobber, a B2B SaaS platform for small home service businesses, wanted to grow its referral marketing program beyond an in-house solution. The team needed a more flexible, self-serve way to update rewards, improve analytics, and reduce dependence on product resources while better motivating customers to refer others.

Jobber partnered with SaaSquatch to launch a more dynamic referral program with customizable rewards, automated tracking, and detailed analytics. With SaaSquatch, program updates now take about 15 minutes instead of days, and Jobber has seen strong results: referred customers have a 4.86% higher lifetime value and an 18.15% higher average selling price than non-referred customers.

Jobber

Rebecca Kapler

Customer Advocacy Manager