Case Study: Treslush achieves fully automated returns management without adding CX headcount with Saara EcoReturns

Treslush automates 70% of return requests with Saara

Treslush, a direct-to-consumer brand, needed to implement a branded returns portal that its small team could manage without having to hire additional customer experience staff. To meet this challenge, they turned to Saara and its EcoReturns returns management service.

Saara's EcoReturns product automated the entire returns workflow, including approvals, label generation, and refund status updates. This solution allowed Treslush to scale its order volume without adding any CX headcount. The results included fully self-service handling for approximately 70% of return requests and an improvement in label delivery from 48 hours to instant.

Treslush