Case Study: Andamen protects margin and shifts 40% of returns to exchange or credit with EcoReturns by Saara

Andamen retains 40% of returns with EcoReturns

Andamen, a premium menswear brand, faced the challenge of managing returns in a way that protected revenue on their high-value orders. They evaluated multiple returns solutions before selecting the EcoReturns product from Saara AI, choosing it based on its pricing, support, and depth of features.

Saara AI implemented its EcoReturns solution to automate the entire returns workflow with exchange-first flows and automated policy rules. This moved a large share of refund requests into exchanges and store credit. The results for Andamen included retaining 40% of returns as exchange or credit, a ~25% lower refund value per month, over 90% of returns being auto-approved, and a 5x faster returns processing time.

Andamen