Case Study: CSAA Insurance Group achieves real-time enterprise search with Saama Technologies

CSAA Insurance Group - Customer Case Study

CSAA Insurance Group lacked a unified enterprise search platform, preventing employees from efficiently retrieving customer and policy information and leading to underwhelming service experiences. To address this challenge, they partnered with Saama Technologies to implement a comprehensive search solution that would serve as a single source for critical data.

Saama implemented a centralized data lake architecture on the Hadoop platform, incorporating tools like Elastic Search to power the new system. The solution provided real-time search results with response times under 100 milliseconds, powerful type-ahead and multi-facet search capabilities, and robust APIs for integration. This enabled CSAA to deliver a consistent, high-speed search experience across its agency portal and claims applications, significantly improving service efficiency.

CSAA Insurance Group