Case Study: Federal Government Agency streamlines drug approvals with S-Docs

System Integrator Federal Government Customer Story

Federal Government Agency, a public sector organization with 18,000+ employees, needed to improve its New Drug Application (NDA) approval process. The agency was dealing with manual data entry, productivity bottlenecks, and a high risk of errors, while also needing a more modern and secure way to handle sensitive drug research submissions. S-Docs, along with Salesforce Experience Cloud, was brought in to streamline the process.

S-Docs implemented an electronic intake workflow using Salesforce Experience Cloud, S-Docs document generation, and e-signature capabilities so applications could be generated, signed, and submitted online. The new process saved time for both internal and external users and kept data secure within the Salesforce cloud throughout. S-Docs also helped the agency improve speed to deployment by using Salesforce-hosted infrastructure, reducing procurement delays and supporting a scalable, secure solution.