Case Study: Lavazza achieves mobile, streamlined expense management and faster reimbursements with Rydoo

How IT Can Overthrow Status Quo

Lavazza, the Italian coffee company operating in over 90 countries, faced an outdated expense process at its UK division built on Excel sheets and paper receipts, which led to lost receipts, missed VAT reclaims and monthly reimbursement delays. Seeking a mobile, photo-based solution, Lavazza UK selected Rydoo’s mobile expense management app to enable on-the-fly expense submission and approvals.

Rydoo implemented a mobile, receipt-scanning expense workflow with quick onboarding and support from their Customer Success Manager, Florian. The result was less manual data entry, improved tracking of cash advances, better VAT reclaimability, and faster, more frequent reimbursements, plus strong user adoption and positive employee feedback—demonstrating measurable improvements in process speed and control thanks to Rydoo.

Lavazza

Mark Mathews

IT Manager