Case Study: Saia achieves higher uptime and performance with Ryder On-Demand Maintenance

Saia - Customer Case Study

Saia, a major LTL freight carrier, faced challenges in maintaining its large fleet of 16,000 vehicles efficiently. They impacted their fleet's reliability and key metrics like their CSA safety score. To address this, Saia partnered with vendor Ryder to implement its On-Demand Maintenance service.

Ryder's solution provided Saia with a single, national network of over 450 service locations and a centralized Managed Maintenance Center for scheduling. This offered predictable costs at pre-negotiated rates and simplified billing. The results were significant: breakdowns decreased by 13%, on-time maintenance performance reached 97%, and the CSA score improved dramatically to 33, placing them in the industry's top percentile. Ryder's solution also enhanced efficiency by speeding up invoice processing by 43%.

Saia

Jason Plumlee

Director Of Maintenance