Case Study: The Ice Cream Club achieves reliable cold-chain delivery with Ryder

Ice Cream Club - Customer Case Study

Ice Cream Club, a regional ice cream manufacturer and distributor, faced the challenge of ensuring its highly-sensitive, temperature-controlled product was delivered on time and in perfect condition across the southeastern U.S., even to remote areas. A truck breakdown could result in the loss of thousands of dollars of inventory and damage customer relationships. To meet this challenge, they turned to vendor Ryder for a Full Service Lease solution.

Ryder provided a customized fleet of insulated trucks with features like lift gates and ramps to make deliveries easier. Their preventive maintenance program, scheduled around the customer's busy delivery week, maximized uptime and ensured safety compliance. The partnership allowed Ice Cream Club to handle emergencies, like a client's power outage, by providing immediate access to replacement trucks. This reliable solution gave the small business the confidence and "big company" support needed to grow, ensuring minimal downtime and outstanding customer service.

Ice Cream Club

Richard Draper

Co-founder