Case Study: University Family Medicine Center achieves increased revenue and improved patient engagement with RXNT Full Suite

Integrated Full Suite solution improves revenue and patient engagement for University Family Medicine Center

University Family Medicine Center in Orlando, FL faced limitations with its legacy practice management system as patient needs and practice complexity grew. Business Manager Janet Burns selected RXNT’s Full Suite—including Electronic Prescribing, EHR with Patient Portal, and Practice Management with Billing and Scheduling—to replace fragmented tools and support a more modern, integrated workflow.

RXNT implemented the Full Suite in phases, starting with e-prescribing and moving through practice management and the Patient Portal, which patients adopted quickly. The integrated solution improved claim scrubbing and remittance, reduced accounts receivable by roughly 25–30%, achieved 25% Patient Portal use in the first four months, sped up payments with online bill pay that posts immediately, and earned RXNT 5/5 stars for U.S.-based training and support.

University Family Medicine Center

Janet Burns

Business Manager