Case Study: Billment rebuilds QuickBooks Desktop support and cuts tickets with Rutter

Billment cuts QuickBooks Desktop tickets with Rutter

Billment, a payments and accounting SaaS company, faced a critical challenge when its third-party provider for QuickBooks Desktop support was abruptly sunsetted. This provider had caused constant sync issues and disruptions that negatively impacted Billment's customers. With a small engineering team, Billment needed to quickly find a new solution to avoid losing revenue from its QuickBooks Desktop customers. They turned to the vendor Rutter for a reliable integration solution.

Rutter provided a stable and transparent QuickBooks Desktop integration, which was implemented with hands-on support from their solutions team. The results were significant: Billment saw a reduced support burden with fewer sync errors and tickets, enabled self-install onboarding for customers, and retained QBD as a growth lever. This allowed Billment to confidently sell to and retain accounts that rely on QuickBooks Desktop.

Billment