Case Study: The Judicial Commission of New South Wales streamlines access and reduces inquiries with Rush Hour Digital

The Judicial Commission of New South Wales reduces inquiries and boosts JIRS subscribers with Rush Hour Digital

The Judicial Commission of New South Wales partnered with Rush Hour Digital to redesign its public website. The challenge was to create a modern, accessible, and user-friendly digital experience that would streamline access to information and reduce the volume of email and phone inquiries to the Commission's internal team.

Rush Hour Digital developed a new website using a headless approach with Drupal and Next.js, featuring a custom CMS and tools like a complaint eligibility checker. The solution successfully reduced unnecessary inquiries, improved the quality of contact form submissions, and increased subscribers to the JIRS portal, all while delivering the project on time and within budget.

The Judicial Commission of New South Wales