Case Study: uShip achieves faster API issue resolution with Runscope API Monitoring

uShip cuts average support time to a fraction with Runscope

uShip, an online shipping marketplace, faced the challenge of gaining real-time insight into incidents across its business-critical API and hundreds of partner integrations. Manual testing was labor-intensive and failed to pinpoint whether issues originated with uShip or a partner, slowing down resolutions. To address this, uShip turned to Runscope for its API monitoring and testing tools.

By implementing Runscope, uShip gained complete visibility into API performance, enabling the team to catch bugs before they became user incidents. The solution provided automated monitoring and detailed traffic logs, which drastically simplified debugging. The results were significant: Runscope helped slash average support time to a fraction of its previous length, allowing uShip to fix reported bugs immediately and keep partners and customers satisfied.

uShip