Case Study: uShip achieves faster API issue resolution with Runscope

Automated API Testing Keeps uShip's Partners and Customers Happy

uShip, an online shipping marketplace, faced the challenge of maintaining its complex API platform and hundreds of partner integrations. With manual testing being too slow and labor-intensive, their team struggled to quickly identify and debug API issues, which risked the quality of service for their partners and end-users. They turned to Runscope's cloud-based API monitoring and testing tools for a solution.

By implementing Runscope, uShip gained complete visibility into its API's health through real-time monitoring and detailed traffic inspection. This allowed them to catch and fix bugs before they became major incidents and easily collaborate with partners to resolve integration issues. The results were significant: uShip's average support time was reduced to a fraction of what it was, leading to higher partner satisfaction. Runscope provided the team with greater security and saved them the considerable cost and time of building an in-house solution.

uShip

Troy Miller

API Product Manager