Case Study: TPG Telecom streamlines capacity planning with Runn

How TPG Telecom Streamlined Their Capacity Planning with Runn

TPG Telecom, a large Australian telecommunications company with about 6,000 employees, needed a better way to manage capacity across its 600-person IT team and 30–40 active projects. Their Excel-based approach was too limited and time-consuming, making it hard to explain resource constraints, identify skills gaps, and answer questions about when projects could start. They turned to Runn for more effective resource and capacity planning.

With Runn’s tentative project planning, utilization reports, skills management, and real-time capacity charts, TPG Telecom was able to replace weeks of Excel work with a process completed in just two days. Runn gave Cindy Tan’s team much clearer visibility into workloads, pipeline priorities, and overutilization, helping balance team demand, surface skills gaps, and support better conversations with executives and stakeholders.

TPG Telecom

Cindy Tan

General Manager of IT Planning