Case Study: Shoosmiths achieves greater trust and transparency with Rungway

How Shoosmiths law firm embedded trust and transparency

Shoosmiths, a leading national law firm operating across 13 locations, faced rising retention and wellbeing challenges common in the legal sector and needed a way to scale mentoring and surface honest feedback beyond its twice-yearly Employee Forum. To build trust and transparent, day-to-day communication, Shoosmiths selected Rungway’s anonymous communication technology and app.

Rungway implemented a controlled-anonymity platform that allowed employees to post difficult questions and receive real-time responses, shifting internal communication from broadcast to conversation. The app complemented Shoosmiths’ existing engagement channels, quickly gained strong traction across teams, uncovered previously hidden issues, and delivered real, measurable results in employee engagement and wellbeing, helping reinforce Shoosmiths’ open, award-winning culture.

Shoosmiths

Louise Hadland

HR Director