Case Study: Grand Hyatt Jakarta achieves 30% boost in guest Wi‑Fi satisfaction and hotel‑wide seamless coverage with RUCKUS Networks

Grand Hyatt Jakarta increasing Customer Satisfaction with Reliable Wi-Fi

Grand Hyatt Jakarta, a five‑star hotel in the city's business district serving primarily business travelers, was facing persistent Wi‑Fi problems after a 2009 deployment: guests reported frequent connection failures, dead spots (even in bathrooms), poor roaming and access points that couldn’t cope with device surges during events.

After a successful trial, the hotel deployed Ruckus Smart Wi‑Fi—430 ZoneFlex 7055 wall switches, 54 ZoneFlex 7372 APs, one ZoneFlex 7762 outdoor AP and two ZoneDirector 3000 controllers—rolled out over three months with no guest disruption. The new network delivered strong, consistent coverage, handled 300+ devices, enabled seamless roaming and automatic band selection; guest satisfaction with Wi‑Fi improved by 30% and approval exceeded 60% within three months.

Grand Hyatt Jakarta

Budi Mulya

Area Information Systems Manager