Case Study: Atton Hotels achieves higher guest Wi-Fi satisfaction with RUCKUS Networks

Atton Hotels boosts Wi-Fi satisfaction from 3.5 to 4.3 with RUCKUS Networks

Atton Hotels, a hotel chain based in Chile with properties across South America and the United States, faced challenges with an unstable Wi-Fi network from previous solutions, which led to poor guest satisfaction. They turned to RUCKUS Networks for an enterprise-grade wireless solution to provide reliable and secure connectivity for both guests and their numerous operational applications.

RUCKUS Networks implemented a centrally managed solution using a mixture of their 802.11ac Wave 2 access points and the SmartZone software platform. This provided high-performance and stable Wi-Fi. The measurable impact was a significant improvement in guest satisfaction scores; the Wi-Fi rating rose from an average of 3.5 to 4.3 out of 5, with 90% of guests reporting they were extremely satisfied with the service.

Atton Hotels