Case Study: Sail Croatia boosts travel operations efficiency with Rubyroid Labs' custom CRM and tour management app

Sail Croatia reduces managers’ manual work by 70% with Rubyroid Labs

Sail Croatia, a leading UK and Ireland tour operator specializing in trips to Croatia, faced a significant challenge during high season as their staff could not manually process the volume of over 13,000 monthly booking requests. They approached Rubyroid Labs to develop a custom travel CRM and tour management system to automate processes, reduce manual work, and free up managers' time.

Rubyroid Labs developed a comprehensive CRM using Ruby on Rails, Golang for microservices, and a stack including PostgreSQL and Solr. The solution automated booking management, payments, and customer communications, and included a real-time synced mobile app ecosystem built with React Native. The results were substantial, automating 30 modules and decreasing managers' manual work by 70%. Rubyroid Labs continues to support and evolve the system, which has been so successful it is being replicated for the client's second business.

Sail Croatia