Case Study: The Tyra Law Firm builds personal client connections with Ruby Receptionists

The Tyra Law Firm frees up work hours with Ruby Receptionists

The Tyra Law Firm, a neighborhood estate planning practice in Maryland, faced a challenge in providing personal client service while managing a growing call volume. Sole practitioner Neil Tyra wanted to avoid impersonal voicemail but also needed to stay lean without hiring a full-time, in-house receptionist. He turned to the vendor Ruby Receptionists for their virtual receptionist service.

Ruby provided a solution with a team of live, remote receptionists who answer calls warmly, transfer live calls, and take detailed messages. Neil particularly praised the Ruby mobile app, which gives him control over his availability and allows him to work from anywhere. The result was an immediate improvement in client experience, with Ruby going the extra mile for callers. This provided Neil with the freedom to be mobile and focus on his work, knowing his callers were receiving top-notch care.

The Tyra Law Firm