Case Study: Royal Flying Doctor Service (Queensland Section) achieves 24/7 operational resilience and ransomware protection with Rubrik

Royal Flying Doctor Service (Queensland Section) Protects Against Ransomware Threats with Rubrik

Royal Flying Doctor Service (Queensland Section) (RFDSQ) provides critical aeromedical and healthcare services across 1.7 million km² of regional Queensland, delivering more than 98,000 episodes of care annually with a fleet of 20 aircraft. Faced with escalating ransomware and targeted phishing attacks that put patient privacy and continuous flight operations at risk, RFDSQ elevated cybersecurity to its top business priority to ensure pilots could always access flight plans and clinicians could protect sensitive medical records.

RFDSQ deployed Rubrik to automate backups, protect cloud workloads (Outlook, Exchange, Teams, SharePoint) and maintain air-gapped off‑premises copies of critical data. The solution was installed in 90 minutes and enabled instant recovery and orchestration, allowing the organisation to restore services within hours, ensure 24/7 operations, and safeguard patient and aviation data—providing both operational resilience and peace of mind.

Royal Flying Doctor Service

Adam Carey

Chief Technology Officer