Case Study: Mall of America achieves 80% reduction in backup management and 90% faster restores with Rubrik

Mall of America Increases Productivity and Drives Continued Innovation with Rubrik

Mall of America, the nation’s largest shopping and entertainment complex welcoming ~40 million visitors annually, relied on a 20-person IT team to keep 520+ stores and attractions running. Their legacy backup solution was complex, time-consuming to manage, produced unreliable and slow restores that jeopardized availability, and required lengthy vendor support interactions—limiting the team’s ability to focus on digital transformation and guest-facing initiatives.

By deploying Rubrik, MOA simplified data management, cut backup administration by 80% (freeing ~52 days/year), and achieved 90% faster restores (largest servers from ~8 hours to ~30 minutes). Rubrik’s native Hyper-V support, seamless Azure archival, and responsive support eliminated tape overhead, reduced costs, and freed IT to build new applications and improve the guest experience.

Mall of America

Janette Smrcka

Director Information Technology