Case Study: City of Spokane achieves paperless solid waste operations with Rubicon

Shedding Manual Processes and Paper Records for Solid Waste Collection

The City of Spokane partnered with Rubicon to modernize its solid waste collection operations. Facing a heavily manual, paper-based workflow for yard waste, recycling, and trash services, the city needed a digital solution to reduce paperwork, improve efficiency, and better manage customer service across its large sanitation fleet.

Rubicon implemented paperless routing and optimized operations using RUBICONSmartCity software with Geotab GO devices in the city’s waste trucks. The solution helped Spokane confirm pickups, document curbside issues, track extra set-outs, and optimize routes, resulting in up to $25,000 in annual printing savings, thousands of staff hours saved, and hundreds of thousands of dollars in projected lifetime savings from route optimization and billing integration.

City of Spokane

Erica Jacobo

Senior Continuous Improvement Analyst