Case Study: The HON Company achieves improved service, reduced costs and 99.58% on-time delivery with Ruan

The HON Company - Customer Case Study

HON, a Muscatine, Iowa–based maker of durable, ergonomic office furniture, needed a reliable way to move partially assembled, high-touch products without running its own shipping line. The company sought consistent on-time delivery, strong customer-facing service, faster rollout of field policies and lower transportation costs while preserving the HON brand experience.

HON addressed the challenge by forging a deep operational partnership with Ruan Transportation: a dedicated, HON‑branded Ruan fleet, rigorous driver training, shared analytics and participation in HON’s internal improvement events. The integrated approach delivered tangible gains — a 99.58% on-time delivery rate, a 20% reduction in empty miles, faster policy implementation, lower overall costs and noticeably higher customer satisfaction.

The HON Company

Melanie Gray

Director Transportation Services