Case Study: Safelite Autoglass achieves real-time shipment visibility and $425K annual savings with Ruan

Safelite Autoglass - Customer Case Study

Safelite, the world’s largest vehicle glass repair and replacement company, faced shifting regional demand and a fragmented transportation network that relied on up to seven carriers and manual scheduling and performance tracking. Needing consolidation and better data to manage volume fluctuations, Safelite evaluated whether to buy a TMS or partner with a carrier that could deliver both dedicated service and technology.

Ruan provided a fully managed solution: a dedicated fleet with on-site managers and drivers, a logistics team handling inbound/outbound freight, and a preconfigured TMS plus FourKites real-time tracking for full shipment visibility. The partnership centralized KPIs and analytics, handled thousands of shipments annually (including 7,000 truckloads and 57,000 LTL in 2015), generated an estimated $425,000 in annual backhaul credit, improved warehouse satisfaction (85% prefer Ruan drivers), and enabled scalable, continuous improvement.

Safelite Autoglass

John Kemp

Inventory Planning and Logistics Manager