Case Study: OmniMax International boosts customer satisfaction and sales with rSTAR's Digital Experience Portal

OmniMax International boosts customer satisfaction and sales productivity with rSTAR

OmniMax International, a North American building products manufacturer, faced challenges with customer data accessibility as it was siloed in their on-premises Oracle ERP. This created issues for both their Salesforce account managers and their customers. To modernize their customer engagement and ordering system, they contacted rSTAR Technologies for a digital experience portal solution.

rSTAR implemented a comprehensive digital platform that connected Oracle and Salesforce to create a single source of truth for customer data. This solution modernized the eCommerce interface and provided a secure hub for customers. The results for OmniMax included boosted customer satisfaction, improved sales productivity, and increased office efficiency. rSTAR successfully delivered a seamless customer experience that felt like an extension of their existing website.

OmniMax International