Case Study: a Fortune 100 energy provider reduces call volume and boosts CSAT with rSTAR chatbot AI

Fortune 100 Energy Provider cuts call volume 18% with rSTAR

The customer, a Fortune 100 energy provider, was challenged by the high volume of incoming customer service tickets and sought to improve responsiveness. They contacted rSTAR Technologies to create an AI-powered solution for customer interactions.

rSTAR implemented an omnichannel AI chatbot that integrated with the company's existing service framework, including the Oracle Service Platform. The solution deflected calls by providing self-service, which reduced call volume by 18%, improved customer satisfaction ratings by 10%, and eliminated hold times for outage reports by 100%.