Case Study: Exelon achieves 50% faster email response times with rSTAR AI Email Assistant

Exelon cuts email response time by 50% with rSTAR

Exelon, a Fortune 250 energy and utility company, faced a challenge with high email volume and slow response times due to its small team's reliance on manual workflows and fragmented data systems. To modernize its email response system, the company partnered with vendor rSTAR to deploy an AI-powered Email Assist solution.

rSTAR's solution integrated with Oracle Service Cloud and used internal APIs to auto-populate personalized email replies. This AI-driven approach slashed the average email response time by 50%, reducing it from 5 minutes to just 2.5 minutes and enabling agents to handle a much higher volume of customer inquiries efficiently.

Exelon