Case Study: Exelon reduces agent onboarding time with rSTAR’s AI simulator

Exelon cuts agent onboarding from 8 weeks to 2 with rSTAR

Exelon, a Fortune 250 energy and utility company, partnered with rSTAR to address a critical gap in its customer service training. The challenge was a lack of practical training and real-time feedback for new customer service representatives, which led to long onboarding times and agents being unprepared for live calls.

rSTAR built an Azure AI simulator and feedback platform that provides a safe environment for agents to practice real-world scenarios and receive instant evaluations. This solution from rSTAR significantly shortened agent onboarding time from eight weeks down to just two weeks, greatly improving CSR readiness.

Exelon