Case Study: Scheepers Retail Group achieves 1% labor cost savings with R&R WFM

Scheepers Retail Group - Customer Case Study

Scheepers Retail Group, an Albert Heijn multifranchisee, faced strategic challenges in attracting and retaining staff, managing its largest controllable cost (labor), and improving operational processes. To gain better control and insight, the company partnered with vendor R&R WFM to implement its workforce management tool and strategic support.

By utilizing the R&R WFM tool to align staffing with customer promises and cultural values, Scheepers Retail Group achieved significant results. The vendor's solution provided crucial data for better decision-making, leading to a 1% saving on labor costs and a 20% improvement in productivity within a year, all while enhancing both employee satisfaction and the customer experience.

Scheepers Retail Group

Peter Peels

Director Retail