Case Study: Large Hospital System saves $2.7M with RR Donnelley Document Pathways

Workflow Analysis Streamlines Documents, Saves $2.7M

A large hospital system in the western U.S. partnered with RR Donnelley to address a sprawling documents environment across more than 20 facilities. The organization was managing 28,000 forms, with many documents used by multiple locations for the same purpose, along with issues caused by home-grown forms, excessive paperwork, and a slow revisioning process.

RR Donnelley implemented its Document Pathways workflow analysis solution to audit, consolidate, eliminate, and standardize documents across the network, supported by an on-site liaison for ongoing document and print assistance. The engagement reduced the hospital system’s document universe by 9,000 items and cut print-related costs by $2.7 million, while improving inventory management, compliance, and medical record accuracy.