Case Study: Leading Health Insurance Company meets critical translation deadlines with RR Donnelley

Translation Support Meets Challenging Project Deadline

Leading Health Insurance Company turned to RR Donnelley when new legal requirements created an urgent need to translate a large volume of medical documents. The insurer needed more than seven million words translated into multiple languages within three months, but repeated issues with translation terminology had made it difficult to meet deadlines.

RR Donnelley’s Healthcare Solutions team provided language services with account managers, project coordinators, on-site linguists, and proofreaders, while also building automated document templates and centralizing multilingual digital assets. RR Donnelley processed 59,000+ pages and more than nine million words in four and a half months, cut document turnaround from three weeks to five days, helped the client meet CMS filing deadlines for the first time in years, and earned a supplier performance award.