Case Study: Leading Healthcare Company achieves 100% on-time shipping with RR Donnelley

Smoking Cessation Program Executes Rapid Roll Out

Leading Healthcare Company partnered with RR Donnelley to rapidly roll out a smoking cessation program after acquiring a company with a similar offering. The customer needed a time-sensitive kitting and fulfillment solution for direct-to-consumer packages containing gum, lozenges, and patches, with requirements for quality inspection, expiry date tracking, same-day shipping, and returns processing.

RR Donnelley implemented a direct-to-consumer fulfillment model with EDI connectivity, build-to-order pack-out, weighing and labeling at the station, and shipping via USPS or UPS based on package weight. RR Donnelley also managed returns and daily address scrubbing against the NCOA database, delivering a full track-and-trace system, detailed shipping reporting, an expedited next-day option, and 100% on-time shipping.