Case Study: Large Public Utility Company achieves 10% print spend savings with RR Donnelley

Regained Control Over Production Reduces Overall Print Spend 10%

Large Public Utility Company partnered with RR Donnelley after losing control of its printed materials, including customer statements, brochures, and leaflets. The decentralized process created problems with brand integrity, version control, inventory visibility, freight costs, and year-end obsolescence, while field teams were producing their own art and forms and the company lacked reporting on spend and stock.

RR Donnelley implemented an online ordering portal with an eProcurement tool to centralize print ordering, improve visibility, and streamline approvals. The solution converted 205 stock items to print-on-demand, stored 498 items to reduce waste, and relocated production to shorten shipping routes, resulting in 10% overall print spend savings, about $80,000 in annual freight savings, and 99% on-time delivery with 100% quality delivered.