Case Study: Large Telecommunications Company achieves real-time signed service agreements with RR Donnelley

Real-Time POS Solution Enables In-Store Signed Service Agreements

A large Canadian telecommunications company partnered with RR Donnelley (RRD) to redesign its service agreements for a better in-store customer experience. The challenge was to enable retail and kiosk employees to complete point-of-sale purchases with signed service agreements quickly and securely, ahead of a new product launch.

RR Donnelley implemented a real-time electronic document composition solution using Open Text, routing customer and transaction data to mirrored servers in Toronto and Montreal for immediate processing and failover protection. The result was encrypted PDF agreements returned within seconds, along with improved security, SSL encryption, digital signature validation, 99.99% uptime, and the ability to handle high volumes concurrently.