Case Study: Leading Global Financial Services Company achieves 98%+ project success with RR Donnelley

Project Management Workflow Revamps Internal Creative Team

RR Donnelley partnered with a leading global financial services company with more than 1,300 offices across 42 countries to revamp its internal creative services. The customer needed better time and cost efficiencies, streamlined workflows, stronger creative leadership, improved morale, and higher productivity across a global team.

RR Donnelley implemented a project management workflow that integrated its DAM with the client’s systems, added a single repository for archival and work-in-progress files, restructured the workforce, and introduced a “Transactional Desk” for efficient production routing. RR Donnelley also applied best practices such as version control, approval routing, reduced touchpoints, and detailed cost reporting, resulting in a 98%+ project success rate, under 1% five-year delivery error rate, 90% client satisfaction and productivity, and a 75% increase in full-time staff within one year.