Case Study: Large Health And Wellness Company streamlines physician mailings with RR Donnelley RRDCare

Print Process Simplified to Improve Physician Network Communication

Large Health And Wellness Company partnered with RR Donnelley to simplify its physician communications. The company was producing 400,000+ physician contracts, amendments, term letters, and ad hoc letters each year, but its manual workflow relied on email and phone calls, lacked version control, and made approvals and tracking slow and cumbersome.

RR Donnelley implemented RRDCare, a healthcare-specific platform that centralized job intake, file uploads, routing, approvals, and status tracking in one interface. With RR Donnelley’s support, the company eliminated email-based processing, improved reporting and oversight, and achieved measurable gains of 25% cost savings and a 30% reduction in production time.