Case Study: Large Medicare Advantage Provider Optimizes ANOC Compliance and ROI with RR Donnelley

Optimized ANOC Process Meets CMS Criteria, Improves ROI

Large Medicare Advantage Provider worked with RR Donnelley to improve a critical annual notice of change (ANOC) mailing process. As a CMS-required compliance exercise, the provider needed to meet strict deadlines, ensure zero-fault accuracy, and control costs across a multi-state service area after previously missing mailing windows and incurring higher postal rates.

RR Donnelley implemented an end-to-end ANOC program that included translation into threshold languages, book optimization, freight consolidation, and piece-level reporting. After seven ANOC seasons, the provider grew from 1 million to 5 million units produced across 10 RR Donnelley Healthcare Solutions facilities nationwide, including a 2.5 million unit increase in the most recent plan year, while improving timing, compliance, and ROI.