Case Study: Leading Health Insurance Company ensures compliant Medicare communications with RR Donnelley

New Provider-Led Plan Benefits From a Trusted Advisor

Leading Health Insurance Company, a new provider-led health plan in the Southwest, needed help managing the complex process of member communications, including Medicare-required ANOC documents, regulatory compliance, and member acquisition. They turned to RR Donnelley (RRD) for Medicare expertise and support with CMS-compliant document creation and fulfillment.

RR Donnelley implemented document automation for CMS materials, automated provider directory production, embedded translation services for Chinese, Vietnamese, and Spanish, and handled print, fulfillment, and reporting. As a result, the client delivered its first season of ANOCs on time and in compliance with no errata, and then expanded its relationship with RR Donnelley to include welcome kits, ID cards, billing statements, appeals and denial programs, and other communications across multiple facilities.