Case Study: Large Insurance Company achieves 15% cost savings and $1.2M in annual print savings with RR Donnelley

Large Insurance Company Engages with Redesign

Large Insurance Company worked with RR Donnelley to redesign its policy packages as part of an outsourcing initiative. The customer wanted to improve readability and support a new brand while also speeding fulfillment of policyholder documents and maintaining accuracy throughout the process.

RR Donnelley implemented a full redesign of policy documents, an automated process for customized individual policies, online viewing options for agents and customer service reps, and outsourcing of in-house policy printing. The results included 15% operating budget savings, $100,000 in component and postage savings, and more than $1.2 million in annual print savings, along with faster turnaround times and reduced manual work.