Case Study: Leading National Health Insurance Company scales broker communications and controls costs with RR Donnelley

Insurer Meets the Communication Needs of Expanding Broker Network

Leading National Health Insurance Company, a growing national health insurer serving Medicare and Medicaid members, needed a better way to support its rapidly expanding network of nearly 11,000 brokers. To replace a manual materials ordering process and keep pace with growth, the company turned to RR Donnelley and its healthcare-focused CustomPoint® platform.

RR Donnelley implemented CustomPoint® to automate broker ordering, enforce item access and approval rules, support billing controls, and provide detailed reporting across inventory, shipping, and performance metrics. In the first year alone, RR Donnelley shipped more than 700,000 items through 3,400 orders, while helping the insurer scale its broker channel, control costs, and maintain brand standards.